Refund Policy

If you're not satisfied with a paid plan, email hello@penshift.com within 30 days of your most recent paymentand we'll refund that payment in full. No support call, no questionnaire, no “why are you leaving” survey. The refund is processed back to the original payment method within 5–10 business days, depending on your bank.

You can cancel your plan at any time from your account dashboard. Cancellation takes effect at the end of your current billing period — you keep access to all paid features until then. We don't pro-rate partial months. After the period ends, your account drops to the Free tier; your data, settings, and account history stay intact.

We may decline a refund request where we have reasonable evidence of abuse. Examples:

• Subscribing to Pro or Studio, processing large volumes near the daily cap, then immediately requesting a refund;
• Repeatedly subscribing and refunding to circumvent free-tier limits;
• Chargebacks filed without first contacting us — we always prefer to resolve issues directly.

If we decline a refund we'll tell you why in writing and offer alternative resolution where appropriate.

Annual plans are eligible for the same 30-day refund window from the date of payment. After 30 days, annual payments are non-refundable for the remainder of that billing year, but you can still cancel and your access continues until the period ends.

After 30 days, payments are non-refundable except where required by applicable consumer law in your country of residence. UK and EU consumers retain their statutory rights, which this policy does not limit.

If your renewal payment fails, we'll email you and try again over a few days. If we still can't process the payment, your plan reverts to Free. Re-subscribing later starts a new 30-day refund window from the new payment date.

Refund requests and billing questions: hello@penshift.com. Include the email address on your account and we'll process it.