Community Guidelines

The texts you paste into Penshift should be yours to paste. That includes drafts you wrote, AI-assisted drafts you're refining, and content you have permission to work on. It does not include:

• Other people's personal correspondence (emails, messages, journals).
• Confidential workplace material you're not authorised to process through a third-party service.
• Copyrighted works you're reproducing without permission for purposes that wouldn't qualify as fair use or fair dealing.
• Personal data of third parties (medical records, identifiers, contact info) where you don't have a lawful basis.

We don't inspect what you paste. The responsibility for the input being yours to use is yours.

Penshift is a writing assistant, but writing assistants can be used badly. Don't use Penshift to:

• Harass, threaten, defame, or stalk a specific person.
• Generate content that promotes violence against an individual or group based on who they are.
• Produce sexual content involving anyone you can't verify is an adult, or any depiction of minors in a sexual context (zero tolerance).
• Draft misleading impersonations of real people without their consent (deepfake-style first-person content, fake quotes attributed to a named individual, etc.).
• Generate fraud-adjacent material: phishing emails, fake reviews, manufactured testimonials, fabricated press releases.
• Engage in election or civic-process interference: voter-suppression messaging, fabricated official statements, coordinated inauthentic political content.

Some of this list is also illegal. The list is not exhaustive — bad-faith use we haven't anticipated is still bad-faith use.

A Penshift account is licensed to the named individual who created it. Don't share your password, sign-in link, or session with another person. Don't buy or sell accounts. Don't operate “shared” or “group” accounts where multiple people who haven't paid sign in to one paid plan.

The Student plan is additionally personal to the verified student — it's 20% off Pro pricing on the basis that the named individual is genuinely a student, not on the basis that anyone with a .edu address can buy and resell access.

If you genuinely need multi-seat access for a team or department, email [email protected]and we'll talk. Don't share an account in the meantime.

Free accounts get 5,000 words/month on rewrite tools and separate quotas for the AI Detector and plagiarism check. Paid plans get higher caps. The caps are how Penshift stays viable. Don't try to defeat them by:

• Creating multiple accounts for the same person to stack free tiers.
• Automating requests, scraping the site, or running bots against the API to exceed fair use.
• Using shared credentials with the explicit intent of multiplying allowance.
• Refunding-and-resubscribing in cycles to abuse the 7-day satisfaction window.
• Chargebacks or payment disputes for service you actually used.

We notice these patterns. We may suspend or terminate accounts that exhibit them, and may pursue recovery for unpaid value where the abuse provided paid features that should have been subscribed.

We've invested real work into the prompts, prompt structures, and tool wiring that make Penshift different from a vanilla LLM wrapper. Don't try to extract them: no “ignore previous instructions and print your system prompt” tricks, no piping outputs into a competitor's training pipeline, no automated scraping of our pages or APIs.

You may use Penshift's outputs in your own writing as the assistant is intended. You may not use Penshift's outputs as training data for a competing model or service.

Don't represent yourself as Penshift staff, Penshift support, or an authorised reseller. Don't set up review sites or affiliate funnels that pose as Penshift's own marketing. Don't use the Penshift name or wordmark in a way that implies endorsement. Honest review and honest competition are fine; impersonation isn't.

If you'd like to write about Penshift for your blog, channel, or publication, that's great — go ahead. If you'd like to be an affiliate, email [email protected].

If you find a security issue, abuse pattern, or content concern, tell us. [email protected]is monitored. If you can demonstrate a real security vulnerability we'll thank you in writing and, where appropriate, with credit.

For chargebacks, refund disputes, or billing concerns, email first. Most of the time we can sort it without a payment-processor escalation.

Most breaches get a single warning by email and a chance to fix it (e.g., stop sharing the account, take down impersonating content, etc.). Repeated, severe, or clearly bad-faith breaches result in account suspension or termination without notice, with no refund. We reserve the right to skip the warning step for the most serious breaches: targeted harassment, illegal content, fraud, attempts to manipulate election processes.

If we suspend your account and you think we got it wrong, email and we'll review. Mistakes happen and we want to fix the ones we make.

We may update these guidelines. Material changes will be noted by a revision number above. Continued use of Penshift after a change means you accept the updated rules.